Website - Operational
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Backups - Operational
Restores/Downloads - Operational
Restores/Downloads
We will be performing scheduled maintenance on our systems from 06:00 AM to 07:00 AM UTC.
During this time, the portal will be temporarily inaccessible, and backup jobs will be postponed until the maintenance is complete.
We appreciate your patience and understanding.
Please be aware, we are currently investigating this incident. At this time we are seeing intermittent failures for some OneDrive and Sharepoint backups due to a connection error.
We are working on this as a priority.
We will be performing scheduled maintenance, during this time, the Partner Portal and End User Portal will be unavailable..
Timeframe: March 03, 07:00 AM - 07:30 AM UTC
Our investigating team has discovered that the issue was caused by a misconfiguration of our sign-in page. This has been resolved and everything should be working as expected now. If you are still experiencing any issues, please let us know at support@dropsuite.com
We have been informed that some customers are having issues logging into their customer portals through dropsuite.com. We have also noted that some customers are able to sign-in successfully but are directed to a partner portal page that is not current. Our teams are investigating this issue with all possible urgency. Please note that all backups are functioning normally. We will provide updates here as we have them. If you have any questions, please do not hesitate to contact support@dropsuite.com
As part of our ongoing improvement initiatives, we will be performing backend maintenance, which may temporarily impact backup and portal availability.
Key Details:
During the maintenance window, backup jobs will be postponed.
The Partner Portal and End User Portal will be temporarily unavailable.
Maintenance Schedule:
CAC Canada: 11 February, 7:00 AM - 8:00 AM EST
US-WEST: 12 February, 7:00 AM - 8:00 AM EST
USW-1/2: 14 February, 7:00 AM - 8:00 AM EST
Feb 2025 to Apr 2025
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