Website - Operational
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Backups - Degraded performance
Restores/Downloads - Operational
Restores/Downloads
Please be aware, we are currently investigating this incident. At this time we are seeing intermittent failures for some OneDrive and Sharepoint backups due to a connection error.
We are working on this as a priority.
We will be performing scheduled maintenance, during this time, the Partner Portal and End User Portal will be unavailable..
Timeframe: March 03, 07:00 AM - 07:30 AM UTC
Our investigating team has discovered that the issue was caused by a misconfiguration of our sign-in page. This has been resolved and everything should be working as expected now. If you are still experiencing any issues, please let us know at support@dropsuite.com
We have been informed that some customers are having issues logging into their customer portals through dropsuite.com. We have also noted that some customers are able to sign-in successfully but are directed to a partner portal page that is not current. Our teams are investigating this issue with all possible urgency. Please note that all backups are functioning normally. We will provide updates here as we have them. If you have any questions, please do not hesitate to contact support@dropsuite.com
As part of our ongoing improvement initiatives, we will be performing backend maintenance, which may temporarily impact backup and portal availability.
Key Details:
During the maintenance window, backup jobs will be postponed.
The Partner Portal and End User Portal will be temporarily unavailable.
Maintenance Schedule:
CAC Canada: 11 February, 7:00 AM - 8:00 AM EST
US-WEST: 12 February, 7:00 AM - 8:00 AM EST
USW-1/2: 14 February, 7:00 AM - 8:00 AM EST
As part of our SharePoint performance improvement initiatives, we are performing some backend maintenance which will have potential impact to backup availability.
During the maintenance window, SharePoint backup snapshots may become temporarily unavailable for restore or download. Snapshots within the previous 48 hours should not be affected. Once the maintenance is completed, access to previous snapshots will be restored
Jan 2025 to Mar 2025
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