DropsuiteNA - Notice history

All systems operational

Website - Operational

97% - uptime
Feb 2025 · 90.32%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Backups - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.18%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Restores/Downloads - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

No notices reported this month

Mar 2025

Sharepoint/OneDrive backup failures
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Please be aware, we are currently investigating this incident. At this time we are seeing intermittent failures for some OneDrive and Sharepoint backups due to a connection error.

    We are working on this as a priority.

Scheduled Maintenance
  • Completed
    March 03, 2025 at 6:30 AM
    Completed
    March 03, 2025 at 6:30 AM
    Maintenance has completed successfully
  • In progress
    March 03, 2025 at 6:00 AM
    In progress
    March 03, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    March 03, 2025 at 6:00 AM
    Planned
    March 03, 2025 at 6:00 AM

    We will be performing scheduled maintenance, during this time, the Partner Portal and End User Portal will be unavailable..

    Timeframe: March 03, 07:00 AM - 07:30 AM UTC

Feb 2025

Dropsuite.com login issues
  • Resolved
    Resolved

    Our investigating team has discovered that the issue was caused by a misconfiguration of our sign-in page. This has been resolved and everything should be working as expected now. If you are still experiencing any issues, please let us know at support@dropsuite.com

  • Investigating
    Investigating

    We have been informed that some customers are having issues logging into their customer portals through dropsuite.com. We have also noted that some customers are able to sign-in successfully but are directed to a partner portal page that is not current. Our teams are investigating this issue with all possible urgency. Please note that all backups are functioning normally. We will provide updates here as we have them. If you have any questions, please do not hesitate to contact support@dropsuite.com

Scheduled Maintenance
  • Completed
    February 14, 2025 at 1:00 PM
    Completed
    February 14, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    February 11, 2025 at 12:00 PM
    In progress
    February 11, 2025 at 12:00 PM
    Maintenance is now in progress
  • Planned
    February 11, 2025 at 12:00 PM
    Planned
    February 11, 2025 at 12:00 PM

    As part of our ongoing improvement initiatives, we will be performing backend maintenance, which may temporarily impact backup and portal availability.

    Key Details:

    • During the maintenance window, backup jobs will be postponed.

    • The Partner Portal and End User Portal will be temporarily unavailable.

    Maintenance Schedule:

    • CAC Canada: 11 February, 7:00 AM - 8:00 AM EST

    • US-WEST: 12 February, 7:00 AM - 8:00 AM EST

    • USW-1/2: 14 February, 7:00 AM - 8:00 AM EST

QBO UI - UI not loading data correctly
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2025 to Apr 2025

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