DropsuiteNA - Notice history

All systems operational

Website - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 99.98%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Backups - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Restores/Downloads - Operational

100% - uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

No notices reported this month

Oct 2024

504 Gateway Time-out displaying at portal login
  • Resolved
    Resolved

    This issue has been resolved. Impact was determined to be from 09:25 until 10:00 PDT. Please contact support@dropsuite.com if any further impact is observed

  • Identified
    Identified

    Our investigating teams have identified the cause of this issue and are working on a solution. We have discovered that our servers are not handling sign-in requests as quickly as normal, which is leading to errors in some cases. We are actively working on a solution and will have things back to normal as quickly as possible.

Sep 2024

PSA integration mass ticket creation
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    During the testing for this hotfix, the dev team identified additional bugs that will need to be resolved before the hotfix can be released. Expected ETA on the Hotfix is October 10th.

  • Update
    Update

    The dev team are still actively engaged in resolving this issue and have updated the ETA for the service ticket creation hotfix to Oct. 4th.

  • Monitoring
    Monitoring

    On September 27th, the development team temporarily suspended the creation of service tickets for PSA partners concerning backup errors due to the large amount of tickets being created. To address and restore the service ticket creation process, we are implementing a hot fix with an ETA of October 2nd. This hot fix will reinstate the service ticket creation flow until we implement a permanent, queue-based solution.

  • Update
    Update

    We are continuing to work on a fix for this incident. ETA for fix deployment: September 27, 2024.

  • Identified
    Identified

    We are currently experiencing an issue with PSA integrations for partners who have Service Ticket integration enabled. Due to a configuration error, a large amount of tickets are being generated within the integration. Our integration team is actively working on a hotfix to resolve this as soon as possible.

Backup Stuck in Preparing Backup status
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring

    We have identified an issue that causes initial backups for a subset of users to be stuck in the Preparing Backup state for an extended period of time or not progress normally. Currently only users under a backup only plan are affected. Our dev team has identified the root cause for this issue and is planning a hotfix for 09/18 which will resolve the issue. Until resolved, customers may see delayed backup progress. Please reach out to Dropsuite support at support@dropsuite.com if you suspect you are affected.

Sep 2024 to Nov 2024

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