Duration: 3 hours

Affected Components: Restores/Downloads, Backups

Jul 4, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 4, 07:00:00 GMT+0
Identified - We are planning a scheduled database maintenance for **OneDrive** and **GDrive**. During this time, the following components will be **unavailable**: * Backup * Restore * Download.

Jul 4, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 29 days, 19 hours and 5 minutes

Affected Components: Backups

May 28, 19:00:00 GMT+0
Identified - We have received reports of customers who are getting errors when backing up individual user calendars. Currently this is affecting a small, but not insignificant number of users. Our team has identified an issue where we are receiving a 500 error stating "An internal server error occurred" from Microsoft when retrieving folder data from certain calendars. Currently, our engineering team is working on both identifying the root cause of the error as well as updating our logic to skip any failing items without causing the backup as a whole to stall/fail. If you are experiencing this issue or have any questions/concerns, please contact Dropsuite Support (support@dropsuite.com).

Jun 12, 16:19:18 GMT+0
Identified - It has been determined that the cause of this issue is specific calendar items for which Microsoft is returning an error when we attempt to retrieve them from user mailboxes. As a temporary work-around, our team has deployed a code change which will skip the problematic items. While this does not resolve the issue, it does allow the rest of the calendar backup to complete. Investigation into the failing items is continuing..

Jun 27, 14:04:35 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Website, Backups

Apr 13, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 13, 04:00:00 GMT+0
Identified - We will be performing scheduled maintenance on our systems from **06:00 AM to 07:00 AM UTC**. During this time, the portal will be **temporarily inaccessible**, and **backup jobs will be postponed** until the maintenance is complete. We appreciate your patience and understanding..

Apr 13, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 20 hours and 17 minutes

Affected Components: Backups

Mar 7, 03:45:06 GMT+0
Resolved - This incident has been resolved..

Mar 6, 07:27:47 GMT+0
Identified - Please be aware, we are currently investigating this incident. At this time we are seeing intermittent failures for some OneDrive and Sharepoint backups due to a connection error. We are working on this as a priority. .

Duration: 30 minutes

Affected Components: Website

Mar 3, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 3, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 06:00:00 GMT+0
Identified - We will be performing scheduled maintenance, during this time, the **Partner Portal** and **End User Portal** will be **unavailable**.. Timeframe: March 03, 07:00 AM - 07:30 AM UTC.

Duration: 45 minutes

Affected Components: Website

Feb 14, 19:42:31 GMT+0
Resolved - Our investigating team has discovered that the issue was caused by a misconfiguration of our sign-in page. This has been resolved and everything should be working as expected now. If you are still experiencing any issues, please let us know at support@dropsuite.com.

Feb 12, 02:42:00 GMT+0
Investigating - We have been informed that some customers are having issues logging into their customer portals through dropsuite.com. We have also noted that some customers are able to sign-in successfully but are directed to a partner portal page that is not current. Our teams are investigating this issue with all possible urgency. Please note that all backups are functioning normally. We will provide updates here as we have them. If you have any questions, please do not hesitate to contact support@dropsuite.com.

Duration: 3 days and 1 hour

Affected Components: Website, Backups

Feb 11, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 14, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 11, 12:00:00 GMT+0
Identified - As part of our ongoing improvement initiatives, we will be performing backend maintenance, which may temporarily impact backup and portal availability. **Key Details:** * During the maintenance window, backup jobs will be postponed. * The Partner Portal and End User Portal will be temporarily unavailable. **Maintenance Schedule:** * **CAC Canada:** 11 February, 7:00 AM - 8:00 AM EST * **US-WEST:** 12 February, 7:00 AM - 8:00 AM EST * **USW-1/2:** 14 February, 7:00 AM - 8:00 AM EST.

Duration: 1 day, 13 hours and 57 minutes

Affected Components: Website

Feb 8, 23:42:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 10, 13:38:38 GMT+0
Resolved - This incident has been resolved..

Duration: 3 days

Affected Components: Restores/Downloads

Jan 25, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 22, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 08:00:00 GMT+0
Identified - As part of our SharePoint performance improvement initiatives, we are performing some backend maintenance which will have potential impact to backup availability. During the maintenance window, SharePoint backup snapshots may become temporarily unavailable for restore or download. Snapshots within the previous 48 hours should not be affected. Once the maintenance is completed, access to previous snapshots will be restored.

Duration: 35 minutes

Affected Components: Website

Oct 15, 16:25:00 GMT+0
Identified - Our investigating teams have identified the cause of this issue and are working on a solution. We have discovered that our servers are not handling sign-in requests as quickly as normal, which is leading to errors in some cases. We are actively working on a solution and will have things back to normal as quickly as possible..

Oct 15, 17:00:00 GMT+0
Resolved - This issue has been resolved. Impact was determined to be from 09:25 until 10:00 PDT. Please contact [support@dropsuite.com](mailto:support@dropsuite.com) if any further impact is observed.

Duration: 15 days and 2 hours

Affected Components: Website

Sep 30, 14:30:17 GMT+0
Monitoring - On September 27th, the development team temporarily suspended the creation of service tickets for PSA partners concerning backup errors due to the large amount of tickets being created. To address and restore the service ticket creation process, we are implementing a hot fix with an ETA of October 2nd. This hot fix will reinstate the service ticket creation flow until we implement a permanent, queue-based solution..

Sep 25, 14:30:28 GMT+0
Identified - We are currently experiencing an issue with PSA integrations for partners who have Service Ticket integration enabled. Due to a configuration error, a large amount of tickets are being generated within the integration. Our integration team is actively working on a hotfix to resolve this as soon as possible. .

Sep 26, 13:18:05 GMT+0
Identified - We are continuing to work on a fix for this incident. ETA for fix deployment: September 27, 2024..

Oct 2, 16:52:29 GMT+0
Monitoring - The dev team are still actively engaged in resolving this issue and have updated the ETA for the service ticket creation hotfix to Oct. 4th..

Oct 4, 17:04:52 GMT+0
Monitoring - During the testing for this hotfix, the dev team identified additional bugs that will need to be resolved before the hotfix can be released. Expected ETA on the Hotfix is October 10th..

Oct 10, 16:30:31 GMT+0
Resolved - This incident has been resolved..

Duration: 6 days, 1 hour and 1 minute

Affected Components: Restores/Downloads

Sep 19, 16:00:42 GMT+0
Resolved - This incident has been resolved..

Sep 13, 15:00:00 GMT+0
Monitoring - We have identified an issue that causes initial backups for a subset of users to be stuck in the Preparing Backup state for an extended period of time or not progress normally. Currently only users under a backup only plan are affected. Our dev team has identified the root cause for this issue and is planning a hotfix for 09/18 which will resolve the issue. Until resolved, customers may see delayed backup progress. Please reach out to Dropsuite support at [support@dropsuite.com](mailto:support@dropsuite.com) if you suspect you are affected..

Sep 18, 15:16:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..