DropsuiteNA - 504 Gateway Time-out displaying at portal login – Incident details

504 Gateway Time-out displaying at portal login

Resolved
Partial outage
Started 2 months agoLasted 35 minutes

Affected

Website
Updates
  • Resolved
    Resolved

    This issue has been resolved. Impact was determined to be from 09:25 until 10:00 PDT. Please contact support@dropsuite.com if any further impact is observed

  • Identified
    Identified

    Our investigating teams have identified the cause of this issue and are working on a solution. We have discovered that our servers are not handling sign-in requests as quickly as normal, which is leading to errors in some cases. We are actively working on a solution and will have things back to normal as quickly as possible.